Privacy Policy: Lola’s Lounge

Effective Date: 14th March, 2026

At Lola’s Lounge, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website or interact with our grooming services.

1. Who We Are

Lola’s Lounge is a dog grooming specialist based in England.

2. Information We Collect

We may collect and process the following data about you:

  • Contact Information: Your email address, phone number, and postal address provided via inquiry forms.

  • Pet Information: Your dog’s breed, age, medical history, and grooming requirements.

  • Technical Data: IP address and usage patterns collected via cookies.

3. How We Use Your Information

We use the gathered information to provide our services and fulfil our legal obligations:

  • Service Delivery: To book appointments, provide grooming quotes, and ensure the safety of your pet during their visit.

  • Site Improvement: Using anonymised data to ensure our website content is presented effectively.

  • Communications: To send appointment reminders or promotional offers, provided you have opted-in.

4. Cookies & Tracking

Our website uses "cookies" to improve your experience.

  • Persistent Cookies: We use tools like Google Analytics to monitor site traffic. This data is aggregated and does not identify you personally.

  • Session Cookies: These are temporary and are deleted when you close your browser.

  • Managing Cookies: You can restrict or block cookies through your browser settings.

5. Data Security and Retention

We have put in place suitable procedures to safeguard and secure the information we collect. We retain your personal data (and your pet’s records) only for as long as necessary to provide our services and comply with UK tax and legal requirements.

6. Sharing Your Data

We will not sell, distribute, or lease your personal information to third parties unless:

  • We have your explicit permission.

  • It is required to fulfil our service (e.g., if we need to contact your vet in an emergency).

  • We are required by law to do so.

7. Your Rights (UK GDPR)

Under the Data Protection Act 2018 and UK GDPR, you have the following rights:

  • Access: You may request details of personal information which we hold about you.

  • Correction: You have the right to request that we correct any inaccurate information.

  • Erasure: You may request that we delete your data where there is no legal reason for us to keep it.

  • Withdraw Consent: You may withdraw marketing consent at any time.

To exercise any of these rights, please contact us directly, thank you.

8. Third-Party Links

Our website may contain links to other sites. Once you leave our site, we do not have control over external privacy practices.

© 2026 Lola’s Lounge. All Rights Reserved.